What should you do when a guest is standing up front?

When a guest is standing up front, it's important to acknowledge their presence promptly. Letting them know that assistance is on the way demonstrates attentiveness and respect for their time. Calling for help if needed ensures that the guest receives the service they require in a timely manner. This approach not only enhances the guest's experience but also reflects positively on the establishment's customer service philosophy.

Ignoring the guest would convey a lack of professionalism and could lead to frustration, while sending them to a waiting area or asking them to leave are not suitable responses as they do not address the guest's immediate need for assistance. Prompt acknowledgment and assistance reinforce a welcoming atmosphere that encourages guests to return.