What should you do if a customer complains about incorrect discount application?

When a customer complains about an incorrect discount application, the most appropriate response is to apologize and fix the issue. This approach demonstrates a commitment to customer service and ensures that the customer feels heard and valued. By acknowledging their concern and taking steps to rectify the situation, you not only address the immediate problem but also reinforce the customer's trust in the establishment.

Correcting the misunderstanding or mistake shows that you take their issue seriously and are willing to provide a satisfactory resolution. This can improve customer satisfaction and loyalty, as they are likely to appreciate your prompt and considerate response.

Choosing to ignore the complaint, assigning blame, or referring them to another staff member may lead to further frustration and dissatisfaction, potentially damaging the customer relationship and the overall dining experience.