What is the proper way to indicate a special request from a customer concerning their meal?

Using the POS (Point of Sale) system to indicate a special request from a customer concerning their meal is the most effective and efficient method. The POS system ensures that special requests are documented accurately and communicated directly to the kitchen staff. This minimizes the risk of miscommunication or lost information, which can lead to errors in preparing the order.

When a server inputs a special request into the POS system, it is stored within the order details and can be viewed by the kitchen personnel preparing the meal. This allows the chefs to see and act on the specific instructions or modifications the customer has requested. This digital record also cements a clear chain of communication, ensuring that all staff members are on the same page.

In contrast, simply noting it down manually or telling the chef directly may lead to mistakes, as these methods lack the formal tracking and verification that the POS system provides. Leaving a note on the table does not ensure that the kitchen will see or act on it in a timely manner, which could also result in the special request being overlooked. The POS system represents a professional and organized method of managing customer preferences effectively.